TERMS AND CONDITIONS OF PURCHASE

 I.GENERAL PROVISIONS

 Limited Liability Company "ITUNEXX PURE TECHNOLOGY", registered at the "State Registration Chamber" Î.S. with No. 303599, IN: 1015600000078, VAT: 0507632, legal address: MD-2012, Chisinau city, Buiucani sect., 14b Bănulescu-Bodoni street, email: This email address is being protected from spambots. You need JavaScript enabled to view it., phone: +373 69720400 (hereinafter – Seller), is the full owner of the internet domain with the address https://itunexx.md/ (hereinafter itunexx.md or “website”).

The itunexx.md platform is an online store (internet store), which through the Internet network puts the Seller in direct contact as a supplier of goods and services with the Buyer and online visitors of the website.

Browsing itunexx.md does not require prior registration, except in the case when the customer wishes to place an online order, the latter being mandatory. By placing an online order on itunexx.md, the customer expresses his agreement that he has read, understood and accepted the Terms and Conditions of Purchase (hereinafter - Electronic Sale-Purchase Agreement) and the Privacy Policy, between the Seller "ITUNEXX PURE TECHNOLOGY" through its online store itunexx.md on the one hand, and the Buyer (hereinafter - Consumer) on the other hand.

These terms and conditions of use of the site, hereinafter - “Terms and Conditions” expressly establish rights and obligations for both parties, the manner and conditions of provision and delivery of services and goods to buyers and online visitors of itunexx.mdThe general conditions of this contract regulate the distance selling relationship between “ITUNEXX PURE TECHNOLOGY” and the user or customer, in accordance with legal provisions, in particular, Law No. 134/1994 on the sale of goods, Law No. 284/2004 on electronic commerce, Law 105/2003 on consumer rights, Law 845/1992 on entrepreneurship and enterprises, Law No. 133/2011 on the protection of personal data.If Seller excludes or adds new product categories on its commercial platform, which require conditions adapted to a certain context and criteria, the Seller may modify or update the regulation on theconditions and terms of purchase through the websiteThis Agreement is drawn up in accordance with therequirements of Law No. 133/2011 on the protection of personal data, Law No. 114/2012 on payment services and electronic money, Law No.91/2014 on electronic signature and electronic document, Law No. 105/2003 on consumer protection and Law No. 8/2016 on consumer rights when concluding contracts.This Agreement is intended to regulate the legal and financial relations between the Company and the Buyer, related to the opening and use of the itunexx.md Account for placing orders in the itunexx.md online store.Acceptance of this Agreement by the User/Buyer implies acceptance of the conditions for purchasing goods and services on the site and the conditions for using the itunexx.md AccountThecontent of the itunexx.md site is presented in three languages: Romanian, Russian, English.  

 II. USED TERMS

2.1 System itunexx.md – User Account Management System created on the commercial platform itunexx.md through which the Client, using his personal email as Login, and password, has access, remotely, in order to place an online order through the website: www.itunexx.md, as well as other permitted operations.2.2 Account itunexx.md – User’s personal account created in the store through which online orders are launched, and all operations performed through www.itunexx.md within the itunexx.md System are kept. The account itunexx.md is generated by the System after theUser has successfully registered in the www.itunexx.md System.

2.3 User – a natural or legal person who, inaccordance with the legislation of the Republic of Moldova, is the holder of the itunexx.md Account, opened within the itunexx.md System, who uses the services provided by the Company

2.4 Electronic Currency – electronically stored monetary value, which can be used for the purpose of performing payment operations.

2.5 Payment Operation – any operation reflecting the payment for goods and services both by transfer and in cash, as well as other operations provided for in this Agreement

2.6 Payment Order – Payment order used by the Buyer to execute a Payment Operation to the Company.

2.7 Payer – the holder of an itunexx.md account, which allows the execution of the Payment Operation for the order launched online.

2.8 Payment Beneficiary – a legal or natural person, in favor of whom the Payment Operation was performed.

2.10. Electronic Communication – information in electronic form, which does not constitute a paper document.

 2.11. Commercial Communication – commercial offer (price offer) or any form of communication intended to promote, directly or indirectly, the goods, services or image of the Company

2.12. Electronic Contract – all electronic documents that constitute the civil law contract, aiming at the establishment, modification or termination of civil rights and obligations, the object of which may be goods, works or services

2.13. Consumer – any natural person acting for purposes other than those of commercial activity

2.14. Recipient of Services – any natural or legal person who purchases goods, software programs, IT solutions and uses the Company’s services for commercial, professional or personal purposes

2.15. Service Provider – The Company as a legal person that carries out entrepreneurial activity, and provides its customers with sales and delivery services of products sold through the online store itunexx.md and its contractual partners

2.16. Electronic mail (Email) – any message – text, voice or containing sounds or images – sent via a public electronic communications network, which may be stored on the network or in the recipient's terminal equipment until opened by the recipient

2.17. Electronic Signature – agreement voluntarily expressed by the Buyer by manually checking the box regarding the acceptance or refusal of the Terms and Conditions of Purchase, Privacy Policy when registering on the site for placing an online order

2.18. Platform – the electronic platform accessed through the website and which puts the Seller and the Buyer in direct contact

2.20. Buyer – an individual or legal entity who places an online order in the itunexx.md store

2.19. Seller – a legal entity that offers for sale through its commercial platform an indefinite number of products and services

2.20. Service provided at the individual request of the recipient of the services – service provided by transmitting data following an individual request;

2.21. Service provided by electronic means – service that is initially transmitted and received at the destination by means of electronic equipment for processing (including digital archiving) and storing data and that is transmitted, transferred and received entirely by means of telecommunications via the Internet.

III. SUBJECTS AND OBJECTS OF THE SALES – PURCHASE CONTRACT

3.1. User Groups:

Subjects of this electronic contract are both individuals and legal entities as recipients of services, who enter into commercial relations with the Seller through the online store itunexx.md. The subjects obtain and exercise rights and fulfill obligations in accordance with electronic contracts and the laws regulating electronic commerce, electronic signature and document, personal data protection and consumer rights.

3.2. Objects of the Contract

The objects of this Contract are both the goods sold by itunexx.md through its commercial platform and the complementary services provided to its buyers.

IV. METHOD AND PLACE OF CONCLUSION OF THE ELECTRONIC CONTRACT BETWEEN THE PARTIES

4.1. The contract is concluded by the exchange between the parties of the offer and acceptance. The electronic contract is considered concluded and signed under Law No. 91/2014 by electronic means - the user manually ticking the box located before the “Register” button and accepting the Terms and Conditions, Privacy Policy.

4.2. The place of conclusion of the contract is considered to be the itunexx.md commercial platform and the physical address of the Seller’s headquarters. The activity and provision of electronic services generated through the itunexx.md platform is carried out on the territory of the Republic of Moldova, and the commercial relations carried out by “Itunexx Pure Technology” refer to consumers and legal entities domiciled in the Republic of Moldova.

V. LOCATION OF THE SITE AND SERVER HOSTING THE DOMAIN ITUNEXX.MD

5.1 The physical premises where the technical and technological means are located and used for receiving and processing online orders through the online store itunexx.md are located at the address: Chisinau, 14b Bănulescu-Bodoni Street, office 1.

 VI. RETENTION OF ELECTRONIC COMMUNICATION

Electronic communication operated by “Itunexx Pure Technology” through the domain itunexx.md refers to electronic correspondence by email between the Seller and the Buyer/Visitor of the site. Emails sent from the name of “Itunexx Pure Technology” through its domain itunexx.md are confidential, and are addressed only to the recipient. 

Documents and communications made are stored in the computer system of itunexx.md under secure conditions and are considered evidence of the communication made. 

The recipient is notified of the notification regarding the confidentiality notice of the message and the information it contains. After fulfilling the purpose for which the electronic messages are sent between the Seller and the recipient, this electronic correspondence is deleted from the electronic mail and from the server where the itunexx.md site is hosted.

The Seller's electronic contract is published on the website and can be accessed by any customer or visitor. The amendment of the contract is made in the form of an electronic document, which is an integral part of the contract. The technical means that the supplier makes available to the buyer for identifying and correcting errors that occurred when entering data before placing the order are the rectification and updating of data in the "User Information" section of "My Account" after logging in to the website.

VII. ITUNEXX.MD ACCOUNT MANAGEMENT

Registration and Account Creation itunexx.md

Creating an account in the itunexx.md store is only necessary if the Buyer intends to order a product online or receive notifications about commercial offers launched by us. At the registration stage, to create the itunexx.md Account, the Buyer selects the User profile with which he wants to place an order: individual or legal entity, filling in only the mandatory fields for the purpose he chooses. The customer's acceptance of his registration on itunexx.md confirms the value and legal force of the electronic contract that is established between the parties, the object of which is the offer and its acceptance.

Notification of action on the site

Creating an account on itunexx.md, placing an order on the site or the Buyer's consent to the processing of his email for email marketing purposes is notified instantly upon taking each of the actions mentioned above. Editing an account and Actions in the personal account on itunexx.md

Once you have created your personal account in the online store on itunexx.md and are logged in, you can access your personal data at any time in "My Account". Also here, in the "Buyer Information" section, update and modify your personal data, view details of orders placed on the site or delete the previously created account.

Deleting an account on itunexx.md

The procedure for deleting the account created on the site is carried out by logging in to the site, accessing the "My Account" section, and then the "Buyer Information" section. Here, click on the "Delete My Account" button displayed on the left side of the page. Next, the following notification regarding your account deletion request will appear on the screen: “Are you sure you want to delete your account? After deleting your account, you will not be able to recover it.” Confirm your acceptance or refusal by clicking the “Close” or “Yes…Delete my account” button.

VIII. LAUNCHING, RECEIVING, PROCESSING ONLINE ORDER

 Orders on itunexx.md can only be launched online in order to ensure the correctness of the ordered products, but also the veracity of the customer's personal data for the coverage of the warranty or delivery services. We do not take orders by email, electronic communication applications or by phone. 

Minimum order basket

The online store itunexx.md generates and processes orders whose value is equal to or greater than 60 Lei. Orders that have a value of less than 60 Lei will not be able to be launched on the site.

Placing an Order 

An order is considered successfully placed only after creating an itunexx.md account or by authenticating on the site with a previously created account and completing the mandatory steps to complete the online purchase:

Click the “Buy” button and “Place Order”

Click “Shopping Cart” then “View Cart”

Select Payment Method:

- Cash on delivery: Cash Register 

- Bank Card via POS Terminal

- Bank Transfer

Select Delivery Date and Time

Select Delivery Method:

- I pick up the order myself from ITUNEXX headquarters

- Courier Chisinau in 3 hours

- Delivery Chisinau on the same day

- Courier Chisinau in 48 hours

- National Courier in 48 hours

Delivery address (to be filled in only if the buyer selects delivery by courier)

View the list of ordered products, their technical characteristics and quantity

Click the “Confirm order” button

Order Modification

We accept modification of an online order if you request this before it is sent to the courier for delivery. Your request can be sent to This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject: Order Modification Request X____. You can request the removal of one or more ordered items or the addition of other products to the original order.

Order Confirmation

The correct launch of an online order is confirmed by the notification of an order number that both the customer as Buyer and the itunexx.md Seller receive simultaneously on their personal emails. This prior notification informs the user that the Seller has received his order and that it was assigned the status of “In processing” by the itunexx.md System at the time of receipt:

“Hello itunexx.md, ITUNEXX PURE TECHNOLOGY SRL

(Customer name …) has confirmed an order with a total of X Lei, his order number = XXX”

 Within the shortest time, but no later than 24 hours, the Seller takes over the buyer’s order, verifies the correctness of the data provided, confirms the order number, and then assigns the appropriate status of the processing stage.

Notifications about the status of the online order are communicated electronically to the parties by email, simultaneously, and contain information about the acceptance or rejection of the order made by the recipient as well as about the update of the order’s working stage:

Pending

Confirmed by the Customer

Cancelled

Refund

Shipped

Payed

In Processing

The buyer's confirmation of his order placed online is associated with his acceptance of the purchase of the product. Notifications regarding commercial communication are generated according to the consent regarding the customer's interest in certain offers and promotions.

In the event that the product ordered on the site becomes unavailable due to exhaustion of stock during the order placement by the customer, the Seller will contact the Buyer to inform him about the new delivery terms of the product and to mutually determine whether the order remains in progress or is canceled.

Order Cancellation

 Order cancellation is equivalent to the buyer's refusal to pay the cost of the products ordered through the itunexx.md platform, the delivery to the recipient of a product whose technical characteristics, physical appearance, price do not correspond to those published by the Seller on the site, refund for a product with technical defects or return of goods. You can cancel a previously confirmed online order provided that you notify us of this before the products are sent to the courier for delivery. You can notify us of your decision to cancel the order by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at 069720400.

  IX.SERVICE CATEGORIES

-Self-delivery services

-Services provided at your request – IT equipment, IT Management Solutions, Help Desk

-Services provided by electronic means – Software, Desktop Applications, Business Operating Systems, Antivirus

X. PRODUCTS AND INFORMATION ABOUT GOODS

On the site we publish and update daily only the products available in stock whose technical specifications we collect from manufacturers or receive from suppliers. At the same time, the images of the products are for informational purposes only. The shades of colors, which are visible in the photos, are references. In the text regarding the product description, the color of the product is additionally indicated.

We make efforts to ensure that they are identical to the physical appearance of the products. The accuracy of all details regarding the products is achieved within the limits and standards possible. Also, itunexx.md is not responsible for the information that the client views on other sites or for any consequences.

The products are presented on the site without distortions, the mandatory indicators for product identification (full name, technical characteristics, link to the manufacturer's website, warranty period, quantity, price per unit, product reviews) can be saved and reproduced.

Stock availability and certificates of conformity

Next to each product, its availability is indicated by a certain color. The information refers strictly to the stock in our suppliers' warehouses. All products displayed on the site are for informational purposes only. Electronic and radioelectronic products displayed on the site are accompanied by certificates of conformity, which are issued together with tax invoices upon purchase. Certificates of conformity are issued by the Technical Center for Industrial Security and Certification (CTSIC) and attest to the degree of technical safety of the product as well as the lack of danger to the health of the consumer, meeting all the norms and authorizations according to the legislation of the Republic of Moldova. 

The availability of product stock is indicated by the following colors: red (1-2 units), orange (10-20 units), green (21-100 units). For products that have indicated minimum stock, contact us. If an ordered product is unavailable at the time of receipt of the order, the customer will be offered an alternative product, with similar parameters of the brands available in stock. If the customer refuses the store's recommendation, then by mutual agreement, the order will be canceled.

Energy Labeling of Products with Energy Impact

Information on the consumption of electricity, other forms of energy and other essential resources during the use of the product is communicated to users in the technical description and characteristics displayed on the product page. In the case of household appliances: washing machines, refrigerators, freezers, clothes dryers, air conditioners, ovens, hoods, electric lamps, dishwashers, TVs, vacuum cleaners, boilers, heating appliances, the technical specifications also include information on the energy efficiency class of the product, as well as the energy impact. Labels regarding these references are included in the packaging together with the product installation and use guide. 

Resealed Products

Resealed products are functional products whose packaging has been previously opened for display in a window. These products may have minor cosmetic issues, such as signs of handling or use. Resealed products always have an indicator printed next to the internal code, thus making the customer aware of this fact. Since these products have been resealed, it is possible that the package does not contain all the original accessories, documentation, driver CDs or parts of the original packaging. Accessories that ensure the functionality of the product, such as the power supply, are always present. Given the nature of these products and the substantial price reductions, the warranty offered covers a shorter period than for sealed products and is specified next to each product. The conditions of use, handling and transportation of a resealed product are the same as for sealed products.

Product Prices

The Seller establishes the price of the products displayed on the site, the terms of sale regarding commercial or promotional offers and the rates for delivery services.

-Product prices are indicated per unit, include value added tax (20% VAT) and are updated daily according to suppliers' stocks. The Seller reserves the right to change prices without prior notice.

 -Package delivery rates do not include the 20% VAT rate

 -The purchase price of products ordered on the site is the one from the moment the order is placed by the customer and the electronic contract is concluded between the parties.

 -Delivery rates are not included in the price of the products, they are calculated according to the distance and volume of your order. The costs of delivery services are paid by the customer and will be indicated in the electronic invoice separately from the price of the products. The total amount of the order is made up of the price of the products and the price of delivery services, which are indicated to the customer on the order placement page before the "Confirm Order" button.

Payment Operations and Electronic Money

 Payment of the stipulated amounts is made by bank transfer, cash and POS terminal with account card for both individuals and legal entities;

After completing the order with a legal entity profile, the customer will receive by email the stamped payment account regarding the seller's bank details where the payment must be made.

 Payment Method Between the Parties

 Payment for the products is made in full, by the means chosen by the buyer, before delivery or at the time of delivery of the products.

Payment Confirmation

 After receiving the payment by bank transfer, the Buyer will receive a notification on the email through which he has created the itunexx.md account regarding the payment status of the payment order issued by the Seller based on his order placed on the site. After sending the notification, the Seller prepares the tax invoice and other documents necessary for the delivery of the products.

 For other types of payments (bank card via POS Terminal, cash), the customer receives this payment notification by email only after paying for the goods upon delivery or upon collection from the Seller's premises.

Electronic Invoice

After placing each order on the site, both the User and the Seller will automatically receive an electronic invoice for the order placed. This invoice is stored in the customer's account history and can be accessed at any time by the customer. After deleting the account from the site, these electronic invoices will also be automatically deleted from the itunexx.md electronic system.

Refund

If the Buyer has submitted a request to cancel the transaction made for the benefit of the Seller, the Payer will inform the payment beneficiary about this fact, who in turn, within 3 business days will confirm or refuse the request to cancel the given transaction with a reasoned response. In the event of confirmation of the transaction cancellation by the Seller, its amount will be returned to the payer. If you have opted for a refund of the amount paid for a non-conforming product, we will return the money to you within 14 calendar days.

 XI. DELIVERY AND COST OF COURIER SERVICES

Delivery services for products ordered on itunexx.md are provided through the courier company Fan Curier. The customer can choose one of the delivery types available for his region, made available by the Seller. Delivery time, quality of services, collection point and costs will be different for each form of transport.

Before being delivered, any order placed on the itunexx.md website is validated by phone. The parcel will be delivered to the address indicated by the customer when placing the order. Orders are honored in the order of receipt and exclusively within the limit of available stock. In exceptional situations, delays may occur in the confirmation and delivery of products.

Our delivery hours are Monday to Friday between 8:00-18:00, Saturday 8:00-14:00 (Chisinau only). Holidays are declared days of rest. Online orders from Saturday (after 3:00 PM) to Sunday will be processed on Monday.

For orders with the cash on delivery method at the customer's premises, the courier will be given the exact amount indicated in the electronic invoice issued by us. This, in turn, will allow you to verify the integrity of the ordered products without breaking the protective seal or the original packaging. At the same time, the courier will give you all the documents accompanying the goods (tax receipt, warranty card, certificate of conformity, delivery-receipt of the goods, tax invoice) as proof of the purchase of the products from our company.

Delivery Terms and Commissions

Standard rates applied for deliveries in Chisinau and other localities in the Republic of Moldova for products weighing no more than 5kg:

Express Courier Chisinau in 3 hours (until 18:00) - 200 Lei

Same-day Courier Chisinau (until 18:00) - 126 Lei

48-hour Courier Chisinau (until 18:00) - 87 Lei

National Courier in 72 hours - from 96 Lei

The cost of delivery services for large-sized products (e.g. refrigerators, washing machines) will be calculated individually based on their volume and weight. The consumer bears the direct costs related to the return of the goods in case of revocation of the sales contract for goods that comply with the standards of conformity. The costs of returning the goods are the same as those paid by the Consumer for the delivery services.

Shipping Conditions

Products are delivered only to the entrance of the building's staircase. The courier is not responsible for transporting and picking up products upstairs, as these are additional services with an additional charge. Deliveries are available within the city of Chisinau and throughout the country. For orders to other cities in the country, delivery is not available on the same day, it takes up to 3 business days. The estimated delivery time results from the availability of the product in stock, the order processing time and the delivery time operated. At the same time, before making the actual delivery to the indicated address, the courier calls the client by phone 30 minutes before approaching, and the Client assumes the responsibility to answer the calls and be present at home when the courier arrives at the staircase.

Picking up products from our headquarters. Both individuals and legal entities can pick up their products from our office, this option being at no additional cost. Legal entities will need to have a power of attorney (delegation) or the company stamp in order to release the goods together with the full set of documents.

Transfer of Ownership

The ownership of the goods and services will be transferred upon confirmation of the customer's order to the address indicated by the customer. The courier is authorized by the Seller to allow the Buyer to open the package to verify the integrity of his order, but is not authorized to allow the breaking of the protective foil of the original packaging, unpacking and unsealing the product before signing the transport document and paying its value.

XII. RETURNING PRODUCTS

To return a product ordered in the online store, you can contact us by sending a request to the email address: This email address is being protected from spambots. You need JavaScript enabled to view it. indicating the order number generated by itunexx.md and the reason for the refusal or the technical problem of the purchased good. Our operator will contact you by email or phone for details on the procedure to follow. Please read the installation and use instructions for the product to the end, and if, after following all the steps indicated in the user guide, the product presents a non-conformity, write to us.

We accept the return of a product that you purchased within 14 days from the moment of purchase if it meets the following criteria:

The product is in the same condition in which you received it. It is necessary that it be in the original packaging, which contains the product identification code, have the seal intact and be accompanied by all the accessories included in the set (drivers, manuals, cables, case). A product whose packaging is damaged, dirty, scratched or bent is not accepted for return.

The product that has manufacturer defects (non-conformity) within 14 days from the moment of purchase and its replacement with an identical product. In case the consumer has requested the seller to replace the non-conforming product with a similar product of another model, the purchase price is recalculated. If at the time of contacting the consumer, the seller does not have a product similar to the returned one, the consumer is entitled to request a refund of the product value.

Consent to return a product with manufacturer defects is approved after it is confirmed by a certificate of verification from an authorized Service Center.

The return of goods is not accepted in the case of products with a personalized setting (desktop PC, laptop, and in general all products prepared in accordance with the specifications presented by the consumer).

Products that can be reproduced or copied immediately (CD, DVD, software, movies, games, etc.) cannot be returned, as well as those that were ordered by the customer and subsequently are not compatible with his equipment due to his negligence.

List of non-food products of appropriate quality, according to the Agency for Consumer Protection and Market Surveillance (APCSP), which cannot be replaced with a similar product: click here

We do not accept repeated returns from the same customer who received a product upon delivery that meets all quality and functioning criteria, but the consumer returns it due to his negligence (did not provide the exact destination/space for installation/dimensions or compatibility with his devices).

As a result of the Seller's delivery of products that meet all compliance standards followed by the User's decision to revoke the purchase contract, the Consumer bears only the direct costs related to the return of the goods. To avoid product returns and more efficiently manage the order fulfillment process, please check and ensure that the products ordered correspond to the technical characteristics and dimensions you need and are compatible with your devices.

XIII. COMMERCIAL WARRANTY
“ITUNEXX PURE TECHNOLOGY” issues the buyer a commercial warranty for all products purchased through itunexx.md, with the exception of accessories such as: cables, ribbons, cartridges, nylon straps and other elements that do not contain electronic components. The commercial warranty coupon confirmed by the Seller’s stamp is handed to the buyer upon purchase of the product together with the receipt and accompanying documents. The commercial warranty is issued based on the manufacturer’s warranty obligations and handling and operating conditions, respecting the legal term of at least 24 months from the date of supply provided for by the legislation in force.

Technical defects occurring during the warranty period are remedied by appropriate repair of the product, replacement of the defective part with a new one or replacement of the defective product in its entirety if it cannot be repaired with a new one.

When a technical defect occurs, the Customer will go to the Service Center indicated by the Seller, present the purchased product in its original packaging, with all included accessories and its warranty card. The Authorized Service Center will take over the technical problem and issue a technical diagnosis and defect finding act.

In the event of impossibility of repairing or replacing components, you will receive a Scrapping Act of the equipment, which you will present to the Seller in order to receive another new device. The non-conformity of the product must be brought to the attention of the Seller within 14 days from the moment of purchasing the product.

The warranty does not include damage caused by the buyer's negligence, blows, incorrect use, inappropriate voltage, electrical accidents, installation and use not in accordance with the manufacturer's instructions and recommendations, repairs that were not carried out by an authorized service center, perishable materials or goods, subject to consumption taking into account normal wear and tear.

The warranty does not apply in the following cases: the products have been repaired or modified by the consumer or any third party who is not an authorized Service Center partner of the Seller, the warranty dates have been changed or the consumer cannot provide proof of purchase from itunexx.md.

For details on legal rights regarding the product warranty, click here

XIV. RESPONSIBILITY OF THE PARTIES

Seller's Rights and Obligations

14.1. The information presented on itunexx.md is for informational purposes only and may be modified by the Seller without prior notice. Also, for reasons of space and consistency of technical characteristics, the descriptions may be brief, but the Seller makes efforts to present the most relevant details, so that the product can be used within the parameters for which it was purchased.

14.2. The Seller has the right to manage and store the information received as well as the personal data provided by the Buyer only for the purposes stated in the Privacy Policy and may not be made public except with the Buyer's consent.

14.3. We undertake to fulfill orders within the limits of available stock, to deliver quality products to customers, packaged, accompanied by instructions for use, commercial warranty coupon, certificate of conformity, electronic/fiscal invoice and cash receipt. The Seller cannot be held liable for damages of any kind that the Buyer or any third party may suffer as a result of the Seller's fulfillment of its obligations under the order, more precisely for damages resulting from the use of the goods after delivery.

14.4. Itunexx.md is not responsible for inaccuracies regarding technical descriptions, prices, veracity and legality of other third-party sites that copy information or take over/redirect links and allow access to this content through its web pages to which itunexx.md has no access and is not the owner.

14.5. The Seller undertakes to inform the Buyer about the receipt of electronic payments based on the issued payment accounts and to ensure the terms of order execution.

14.6. The Seller undertakes to immediately notify the Buyer who placed the order about the retentions or other problems that occurred in the delivery of the goods/services ordered and paid for by him, communicating an estimated deadline for eliminating technical problems.

14.7. The Seller ensures by all possible means and in accordance with the provisions of the legislation in force the confidentiality and processing of information relating to personal data obtained as a result of performing payment operations for goods and services related to them.

14.8. Itunexx.md undertakes to provide the recipients of the services with easy, direct and permanent access to authentic information about themselves in electronic format.

14.9. The seller is not obliged to keep electronic communications created by him, unless the contract or the law provides otherwise.

Rights and Obligations of the Customer

14.10. When registering on our website, the Customer must guarantee the truthfulness and accuracy of his/her personal data in order to benefit from the warranty of the purchased products, as well as from the complementary services: delivery, commercial offers, conclusion of sales-purchase contracts, payment accounts. Otherwise, we reserve the right to reject the customer's order as well as the service of the product during the warranty period without prior justification.

14.11. The Customer is liable in accordance with the law for the content of the information transmitted, the personal data provided, the password, confidentiality and access control to the itunexx.md account.

14.12. The Customer is responsible for all activities that have been carried out and are carried out from/in his/her account. If he/she suspects that the account or password is being used by third parties, he/she must immediately notify the data protection officer of itunexx.md.

14.13. In the case of customers who have previously placed orders and not picked them up, have not answered our calls, have not announced the refusal of the order before it was sent to the courier for delivery or have repeated product returns due to their own negligence, we reserve the right to subsequently refuse to honor any order placed by them.

14.14. To keep the work equipment in perfect working order and to use it in accordance with the manufacturer's instructions.

14.15. To perform all requested diagnostic tests in order to correctly assess the problem of the purchased product.

14.16. To assume responsibility for properly packaging the product to avoid damage during transport, otherwise, itunexx.md cannot be held responsible for any costs arising from possible damage. We recommend that you keep the original packaging for transport equipment, as this represents the best possible protection.

14.17. The Beneficiary is responsible for creating recovery discs for the equipment, according to the manufacturer's instructions.

14.18. To immediately check the condition and functionality of the ordered product. The return of products with missing accessories or for reasons that do not comply with the Terms and Conditions of sale of products on itunexx.md is not accepted.

14.19. Our users are prohibited from reproducing, distributing and publicly communicating the information provided to them by itunexx.md and “ITUNEXX PURE TECHNOLOGY” through electronic email communications, payment accounts, contracts, invoices, forms or documents, or other types of documents, which cannot be made public without the written consent of our company.

14.20. Users have the right to assign ratings (rating score) to the products as well as to evaluate the Seller's services based on 3 criteria: the level of consumer satisfaction (positive, neutral, negative), delivery time and costs.

14.21. In the event of a request to delete personal data, itunexx.md may retain a temporary archive copy until its legal, accounting and fiscal obligations are fulfilled.

14.22. You can unsubscribe from the Newsletter by clicking the “Unsubscribe” hyperlink in the newsletter you receive by email.

14.23. The user has the right to accept or refuse registration and placing online orders in accordance with the Terms and Conditions, Privacy Policy of itunexx.md.

14.24. When the customer discovers that the delivered product does not meet the technical specifications ordered by him or has a primary defect, please inform us within 24 hours by phone at 069720400 or by email This email address is being protected from spambots. You need JavaScript enabled to view it. in order to remedy the problem.

14.25. The consumer has the right to revoke the contract, cancel the order, the right to intervention and objections, delete the account, the right to restrict and refuse the collection of personal data.

XV. REVOCATION OF THE CONTRACT

If you have accepted our electronic offer, but wish to revoke the sales contract, you may do so within 14 days from the moment of taking possession of the goods purchased through the online store itunexx.md. The consumer shall request the Seller to revoke the contract by means of a written notification sent to the address This email address is being protected from spambots. You need JavaScript enabled to view it.. The Seller, in turn, must confirm receipt of the form.

Please note that, according to the APCSP, the Seller is not obliged to refund additional costs if the consumer has explicitly chosen a type of delivery other than the delivery offered by the Seller.

The consumer must send back the goods or hand them over to the Seller or to a person authorized by the Seller to receive the goods, without undue delay and not later than 14 days from the date on which the consumer communicates his decision to withdraw from the contract to the Seller. The deadline shall be deemed to have been met if the goods are sent back by the consumer before the expiry of the 14-day period.

The consumer shall bear only the direct costs of returning the goods. The following situations are exempt from the right of withdrawal from the contract:

Third parties who have acquired the goods purchased on behalf of the consumer and request reimbursement, return, legal guarantee and contractual revocation

Supply of goods that are not prefabricated, being made on the basis of individual choices or the consumer's decision or clearly personalized;

Services, after the full performance of the services, if the performance began with the express prior consent of the consumer and after the latter confirmed that he/she has become aware that he/she will lose his/her right of withdrawal upon the full performance of the contract by the Seller;

Supply of sealed goods, which cannot be returned for health protection or hygiene reasons and which have been unsealed by the consumer;

Supply of sealed audio or video recordings or sealed computer programs which have been unsealed after delivery;

Supply of digital content which is not delivered on a material medium, if the performance began with the express prior consent of the consumer and with his/her confirmation that, at the moment of giving his/her consent, he/she will lose his/her right of withdrawal.

In the event of a conflict/dispute between the Seller and the Buyer, the latter will address the Seller directly in order to resolve the disagreements that have arisen between the parties amicably. In the event of the impossibility of reaching a consensus between the parties, the relationship between the seller and the buyer will be regulated by the regulations and legislation in force in the Republic of Moldova.

XVI. COMPLAINTS

In the event of a consumer filing a complaint regarding the non-conformity of products (services) or their replacement, the term and method of settlement are provided for in the Law on Consumer Protection (no more than 14 calendar days from the date of filing the complaint) or in the contract. During the warranty period, consumers file complaints regarding initially non-conforming products with the seller. Along with filing the complaint, the consumer submits a copy of the receipt or a copy of another document confirming the purchase (including the warranty certificate). ( consumator.gov.md/rom/comunicate-de-presa/produsele-necorespunzatoare-sau-produsele-cu-defect )

XVII. NOTIFICATIONS

All notifications transmitted between the Parties must be drawn up in writing, in Romanian, delivered or sent to the corresponding Party at the postal address or email indicated by the Recipient Party. It is considered received by the Recipient Party in the case of delivery by mail after signing the registered notice accompanying the document, and if it was sent by email – on the same day at the beginning of the hour immediately following the moment of sending the notification.

XVIII. INTELLECTUAL PROPERTY RIGHTS (IPR)

The Buyer understands the intellectual property rights and will not disclose to a third party or make public (on the Internet or in the media) the information received from the Seller. Itunexx.md is the property of ITUNEXX PURE TECHNOLOGY SRL, and all the content that constitutes it: graphic design, logos, images, texts and other elements contained therein cannot be taken over, copied or used without the written consent of the owner. Therefore, the objects that are the intellectual property of “ITUNEXX PURE TECHNOLOGY” SRL are protected according to the law No. 114/2014 on copyright and intellectual property.

XIX. FORCE MAJEURE

There are certain situations when delays occur due to floods, fires, strikes or any other reason similar to those already mentioned, this being beyond the conscious control of the parties. In the event of such events, the affected party must notify the other of the nature and severity of the situation, in order to make decisions as soon as possible to mitigate the negative effects of such circumstances. Neither party will be liable for the failure to perform its contractual obligations, if such a situation is due to a force majeure event.

 XX. CODE OF CONDUCT

Comments, reviews, addresses or usernames that contain inappropriate language or insults, threats, incitement to hatred, discrimination and verbal aggression or that aim to defame and intentionally create a negative image of the Seller through unfair and malicious competitive practices will be complained about, excluded and blocked on the website and third-party pages.

XXI. FINAL PROVISIONS

This Agreement shall enter into force from the moment of its signing by the Parties and shall be valid until the financial obligations between the Parties are extinguished and the warranty period of the purchased goods expires. This Agreement has been concluded in 2 copies, one for each Party, each copy having the same legal force. The Parties shall be guided by the provisions of the normative acts of the Republic of Moldova in force regarding all questions related to the execution of the provisions of this Agreement.

Last updated: 03.06.2025